Question 1

Can I really set up an AI chatbot on my website in 2 minutes?

Accepted Answer

Yes, absolutely. With Aidni.io, you can go from zero to a live, branded AI chatbot in under 2 minutes. Simply upload your PDF manuals, paste your website URL for automatic crawling, or connect a database. Aidni indexes your data instantly into high-dimensional vector embeddings. Then, copy one lightweight <script> snippet and paste it into your HTML, WordPress, Shopify, Next.js, or Webflow site. No backend coding or AI experience is required.

Question 2

Do I need to hire a developer or agency to install a chatbot on my site?

Accepted Answer

No, you do not need to hire anyone. Aidni.io is built as a complete no-code platform. You simply copy a single line of JavaScript snippet provided in your dashboard and paste it before the closing tag of your website. We also provide native 1-click plugins and step-by-step guides for WordPress, Shopify, Squarespace, Webflow, and Google Tag Manager.

Question 3

Can I test my chatbot before putting it live on my public website?

Accepted Answer

Yes. Every Aidni bot comes with a private interactive Sandbox Playground and a shareable preview link. You can query your knowledge base, test edge-case questions, review citation provenance, and verify AI responses thoroughly before deploying the widget or connecting your social channels.

Question 4

How do I add an AI chatbot to WordPress, Shopify, or Webflow?

Accepted Answer

1. Create your bot and upload your knowledge sources in Aidni. 2. In the "Embed on Website" tab, copy your custom script snippet. 3. In WordPress: Paste in Header & Footer Scripts plugin or theme customizer. 4. In Shopify: Paste before the tag in theme.liquid. 5. In Webflow / Framer: Paste into Custom Code (Footer Code) in Project Settings. Your chatbot goes live immediately without caching delays.

Question 5

How does Aidni connect to our existing email inboxes and automate lead triage?

Accepted Answer

Aidni connects directly to your existing sales or support email inboxes via secure IMAP, Google Workspace OAuth, Microsoft 365, or automated zero-password forwarding webhooks. When a customer or prospective lead sends an email, Aidni's Jev Intelligence engine parses the body, extracts key signals (such as budget, timeline, objections, or urgency), classifies buying intent, and calculates an estimated lead score (0-100).

Question 6

How does Jev AI write grounded draft replies for incoming customer emails?

Accepted Answer

Rather than generic template canned responses, Aidni generates tailored draft replies grounded specifically on your company's uploaded PDF policies, product documentation, and pricing catalogs. Each draft answers the customer's specific questions, cites exact workspace facts, and suggests the next strategic action (e.g. scheduling a demo or verifying dental insurance) for your human team to approve with 1 click.

Question 7

Can our team send AI-approved draft replies directly from our own business email via SMTP?

Accepted Answer

Yes. You can configure your custom outbound SMTP credentials (e.g. smtp.gmail.com, smtp.office365.com, or Amazon SES) directly in your Lead Inbox settings. When you or your agent reviews and approves an AI draft, Aidni dispatches the email directly through your authenticated mail server, ensuring 100% SPF/DKIM delivery rates and sender domain consistency.

Question 8

Can we connect and manage multiple separate support and sales inboxes under one workspace?

Accepted Answer

Yes. Aidni allows you to link multiple independent mailboxes (e.g. sales@yourcompany.com, support@yourcompany.com, and billing@yourcompany.com). Every inbound message in your unified Lead Inbox displays an indicator tag showing exactly which mailbox received the inquiry, allowing dedicated filtering and routing per department.

Question 9

Can I send outbound WhatsApp marketing and re-engagement campaigns with Aidni?

Accepted Answer

Yes. Aidni integrates natively with the official Meta WhatsApp Cloud API. You can upload customer phone lists (CSV), choose pre-approved WhatsApp marketing or utility templates, personalize message body variables with {{1}}, {{2}} tags, and schedule high-throughput broadcasts to thousands of recipients simultaneously.

Question 10

How does conversational AI qualify leads when a customer replies to a WhatsApp blast?

Accepted Answer

When a recipient replies to your WhatsApp broadcast, Aidni's conversational AI takes over automatically in real time. The AI answers prospect questions about your promotional offer, checks dentist or demo availability, handles objections grounded on your documentation, and qualifies the lead through multi-turn dialogue before pinging your human sales reps.

Question 11

How does Aidni handle Meta 24-hour service windows and customer opt-outs (STOP / UNSUBSCRIBE)?

Accepted Answer

Aidni strictly complies with Meta's WhatsApp Business Policy: • 24-Hour Service Window: Tracks inbound conversation timestamps and prevents sending non-template session messages outside the 24-hour window. • Automated Opt-Out Suppression: If a recipient replies with "STOP", "UNSUBSCRIBE", or "OPTOUT", Aidni immediately suppresses the contact and adds them to your global suppression blacklist to protect your Meta phone quality rating.

Question 12

What's the best AI chatbot for a small business website?

Accepted Answer

Aidni.io is built specifically for small businesses, dental practices, real estate brokerages, e-commerce stores, and growing teams that need enterprise-grade AI without enterprise complexity. Key advantages include: • Factual Truth Grounding: Answers strictly from your verified documents with clickable source citations. • Multi-Channel Support: Deploy across your Website, WhatsApp Business, Instagram DM, Slack, and Microsoft Teams from a single dashboard. • Autonomous Inbound Email Triage: Automatically categorizes incoming lead emails and writes draft replies. • Seamless Human Handoff: Escalate live conversations to your staff whenever personal attention is needed. • Transparent Pricing: Full-featured plans starting at just ₹799/month.

Question 13

Will a website chatbot actually help my customer service and save time?

Accepted Answer

Yes. Small businesses using Aidni automate 75% to 85% of repetitive customer questions (such as pricing inquiries, product specs, onboarding steps, return policies, and business hours). This frees up hours of daily support time and eliminates missed leads outside of standard business operating hours.

Question 14

Can a chatbot help me get more website conversions and sales?

Accepted Answer

Yes. Aidni features proactive greeting triggers based on visitor time-on-page or scroll depth. When a high-intent visitor asks a product question, the bot provides instant grounded answers, collects contact details (name, email, phone), and immediately pings your sales team on WhatsApp or Slack so you can close deals in real time.

Question 15

Should I get an AI chatbot for my portfolio, agency, or local business site?

Accepted Answer

Whether you run a digital marketing agency, law firm, healthcare clinic, real estate brokerage, e-commerce store, or freelance portfolio, an AI chatbot acts as your 24/7 digital front desk. It answers client questions, books consultations, explains services, and qualifies prospective inquiries while you sleep.

Question 16

How much does it cost to add an AI chatbot to my website?

Accepted Answer

Aidni.io offers transparent, predictable pricing with no hidden token surcharges: • 7-Day Free Trial: Full access to all features, RAG indexing, email triage sandbox, and web embeds with no credit card required. • Starter Plan (₹799/month): Ideal for small websites, includes 2,000 messages/mo, document uploads, citations, and web embed. • Growth Plan (₹1,999/month): Lead capture, WhatsApp Broadcasts (1,000/mo), WhatsApp alerts, and human handoff for clinics & local businesses. • Pro Plan (₹4,999/month): WhatsApp Broadcasts (10,000/mo) with AI qualification, multi-channel bots (Slack, Teams, Discord, WhatsApp), database connectors, and API endpoints. • Enterprise Tier: High-volume broadcasts (50,000+/mo), dedicated VPC instances, and contractual SLAs.

Question 17

How do I choose between free and paid chatbot builders?

Accepted Answer

Free chatbot builders often impose strict limits (50 messages/mo), insert intrusive third-party branding, sell or train on your customer data, and lack modern RAG retrieval. Paid builders like Aidni provide guaranteed data privacy, dedicated vector memory, multi-channel deployment (WhatsApp/Slack), automated email triage, and SLA-backed uptime.

Question 18

Are there hidden token fees, message overage penalties, or seat charges?

Accepted Answer

No. All Aidni plans feature flat-rate monthly or annual pricing with clear message volume allocations. There are no surprise OpenAI API token bills or per-seat user license fees.

Question 19

How do I train a chatbot on my business data and FAQs?

Accepted Answer

Training on Aidni requires zero manual data tagging. Simply: 1. Upload your existing files (PDFs, Word documents, Markdown guides, or spreadsheets). 2. Or enter your website domain or sitemap URL to automatically crawl and parse all sub-pages. 3. Or connect your PostgreSQL, Supabase, or MySQL database. Aidni automatically cleans, chunks, generates vector embeddings, and stores them in PostgreSQL pgvector in seconds.

Question 20

How does Aidni securely query live data from PostgreSQL, Supabase, and MySQL databases?

Accepted Answer

Aidni features direct external database connectors for PostgreSQL, Supabase, MySQL, and MongoDB. • Encrypted Credentials: All database connection strings are encrypted at rest using AES-256-GCM. • Read-Only Sandboxing: The AI executes parameterized, read-only SELECT queries with strict timeout safeguards to prevent data mutations. • Real-Time Answers: The bot answers live inventory availability, order status, customer booking history, and account balances in real time.

Question 21

How often should I update my chatbot’s knowledge base?

Accepted Answer

Whenever your product specs, pricing, or company policies change, you can upload new files or trigger a 1-click re-crawl of your website. Aidni updates the indexed vector memory in real time without taking your live chatbot offline.

Question 22

How does Aidni prevent hallucinations and incorrect answers?

Accepted Answer

Aidni uses advanced Hybrid Retrieval-Augmented Generation (RAG) powered by PostgreSQL pgvector, Hypothetical Document Embeddings (HyDE), and semantic reranking. Instead of guessing, the AI retrieves the exact paragraphs from your verified documentation before generating a response. Every answer includes clickable citation references so both you and your customers can verify facts directly against your primary source text.

Question 23

How does bidirectional PII token masking protect customer privacy?

Accepted Answer

Aidni includes a built-in bidirectional PII (Personally Identifiable Information) masking engine. Before any user prompt is sent to language model inference, sensitive data such as Credit Card numbers, Social Security Numbers (SSN), Aadhaar, Indian PAN cards, email addresses, and phone numbers are automatically redacted with cryptographic tokens ([REDACTED_CC_1], [REDACTED_PHONE_1]). The masked tokens are restored only on outbound customer delivery.

Question 24

Are our uploaded business documents or customer conversations used to train public AI models?

Accepted Answer

Never. Aidni enforces a strict Zero Model Training Policy. Your proprietary documents, PDFs, customer conversation logs, and CRM data are 100% private to your workspace and are never shared, sold, or used to train foundational AI models (such as OpenAI, Anthropic, or Meta LLaMA).

Question 25

How are database credentials, API keys, and vector namespaces encrypted?

Accepted Answer

• AES-256-GCM authenticated encryption for all stored credentials, tokens, and database passwords. • PostgreSQL Row-Level Security (RLS) guaranteeing total multi-tenant data isolation. • TLS 1.3 enforced on all REST and WebSocket connections.

Question 26

Can customers talk to a real human person instead of the chatbot?

Accepted Answer

Yes. Aidni includes built-in live human escalation. When a visitor requests a human or asks an edge-case question requiring staff attention, the AI triggers an instant notification to your team (via WhatsApp, Slack, or Email), pauses auto-replies for that session, and lets your agent take over the live chat with the full conversation history preserved.

Question 27

Can my chatbot collect customer contact info and automatically sync with HubSpot, Zoho, or Salesforce?

Accepted Answer

Yes. Aidni organically collects visitor names, emails, phone numbers, treatment requirements, or custom questionnaire answers during natural chat. Captured leads are stored in your dashboard and can be exported via CSV or pushed in real time to HubSpot CRM, Zoho CRM, Salesforce, or custom webhooks.

Question 28

Does Aidni support non-English languages (Hindi, Spanish, Arabic, German, French, etc.)?

Accepted Answer

Yes! Aidni provides native conversational support in over 95 languages out of the box with zero additional configuration. The AI automatically detects the visitor's language and responds fluently in that language, while accurately retrieving factual ground truth from your English (or multilingual) source documentation.

Question 29

What is the average response latency and how does Jev fast-path routing work?

Accepted Answer

Aidni's dual-engine architecture guarantees ultra-low response times: • Jev System One (Fast Path): Routine greetings, direct FAQ lookups, and instant human escalation triggers resolve in under 200ms. • Jev System Two (Deep RAG): Complex multi-document synthesis and database queries execute in ~600ms – 1.2s with streaming token response delivery.

Everything You Need to Know About Aidni Autonomous AI