Engineered for Enterprise RAG, Inbound Lead Triage & Omnichannel AI Automation

Autonomous Multi-Dimensional Inbound Triage

Connect Gmail, Outlook, or IMAP. Our AI continuously monitors incoming replies, scores buyer sentiment from -100% to +100%, extracts required seat counts and budgets, and generates grounded draft replies while alerting your sales team on WhatsApp & Slack.

Automated IMAP & Webhook Sync

Seamlessly connects to Gmail, Outlook, Exchange, or custom IMAP mailboxes with silent 45-second auto-sync. Also supports instant webhook ingestion via SendGrid, Postmark, and Mailgun.

Multi-Agent Intent & Urgency Scoring

Autonomous multi-agent classifiers evaluate every inbound email response, scoring sentiment from -100% to +100% and tagging intent as Hot Lead, Follow-up, Technical Inquiry, or Out-of-Office.

Deep Buying Signal Extraction

Automatically parses email threads to extract mission-critical buying signals such as required seat count, budget timelines, decision maker roles, and competitor evaluations.

RAG-Grounded AI Draft Replies & SMTP

Drafts personalized, contextually accurate responses citing your company documentation and pricing. Review, customize, and dispatch directly from your dashboard via verified custom SMTP.

Dual-Stage Retrieval with Semantic Reranking

Aidni combines dense vector embeddings in PostgreSQL pgvector with Hypothetical Document Embeddings (HyDE) and semantic reranking to deliver pinpoint accuracy with verifiable source citations.

Universal Multi-Source Ingestion

Ingest any document format with 1-click: PDFs, Word Docs, Markdown, raw FAQs, websites via automated sitemap crawling, YouTube video transcripts, and live SQL databases.

Hybrid Vector Search with HyDE & pgvector

Combines dense vector embeddings with Hypothetical Document Embeddings (HyDE) and semantic keyword reranking to eliminate false matches and deliver pinpoint retrieval.

Live SQL Database Connectors

Securely connect PostgreSQL or MySQL schemas. The AI writes read-only parameterized queries in real time to fetch live inventory, orders, and customer accounts.

Deterministic RAG Grounding & Direct Citations

The agent answers strictly using verified passages in your knowledge base and displays clickable source citations so users can verify every claim against the primary text.

Single Source of Truth Across 6+ Channels

Update your knowledge base once, and changes automatically propagate across your website widget, WhatsApp Business, Instagram DM, Slack workspace, and Microsoft Teams.

Customizable Website Chat Widget

Deploy a sleek, responsive chat widget on any website using a single copy-paste script tag. Fully customize colors, fonts, avatar, position, and proactive greeting triggers.

Official WhatsApp Cloud API Integration

Connect your business WhatsApp number with direct webhook support or QR-code scan. Automate 24/7 customer support, catalog inquiries, and lead qualification on WhatsApp.

Microsoft Teams & Slack App Bots

Turn your knowledge base into an interactive internal team copilot. Employees can @mention the bot in Slack channels or Teams groups to resolve questions instantly.

Instagram DM & Messenger Bots

Capture social traffic effortlessly. Automatically respond to incoming Instagram Direct Messages and Facebook Messenger chats with contextual product recommendations.

Context-Preserving Human Agent Takeover

When an inquiry requires complex human judgment, the AI agent transfers the live session to your support queue with full conversation history and customer intent notes.

Seamless Live Human Handoff

When an inquiry requires personal attention or the visitor requests a human, the bot gracefully alerts your team and pauses AI auto-responses for seamless live chat takeover.

Staff Accounts & Granular RBAC

Invite team members, customer support specialists, and sales reps with fine-grained permission controls to manage specific bots, review leads, and respond to inquiries.

Real-Time Conversational Insights & Gap Analysis

Track user satisfaction (CSAT), query volume heatmaps, popular questions, and unanswered topic gaps so you know exactly where to expand your documentation.

Automated Lead Capture & CRM Sync

Collect visitor names, emails, phone numbers, and company details organically during chat. Export leads via CSV or trigger automated webhooks to HubSpot and Salesforce.

Real-Time Analytics & Feedback Tracking

Gain visibility into user queries, popular topics, thumbs up/down satisfaction ratings, response latency, and unanswered questions to continually improve your knowledge base.

Tenant-Isolated PostgreSQL Storage & Bidirectional PII Redaction

Sensitive data—including payment cards, national IDs, and contact info—is masked before prompts leave your server. Multi-tenant Row-Level Security ensures strict boundary enforcement.

AES-256-GCM Credential Encryption & RLS

All email passwords, database strings, and API credentials are encrypted at rest using AES-256 GCM. Strict Postgres Row-Level Security (RLS) guarantees complete multi-tenant tenant isolation.

Zero Model Training on Customer Content

Your proprietary company data, documents, and customer conversations are strictly private. Your data is never used to train public foundational AI models.